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You Never Get a Second Chance to Make a First Impression with New Subscribers One could argue that newbies are the most important subscribers for Communication Service Providers (CSPs). After all, on average, …

This article originally appeared on Telecoms News Since its inception in 2007, Waze has become the world’s largest community-based traffic and navigation app.  Acquired by Google in 2013, Waze has more than 50 million …

Data analytics is at the center of Telco transformation, especially in regards to customer experience management.

Veego recently announced that it has expanded its leadership team by adding Uri Fleyder-Kotler as Chief Information Security Officer.

With modern self-care apps, ISP subscribers have the power to optimize their own home internet connection according to their needs.

AI is the key to personalizing ISP and CSP customer care efforts.

AI is the key to personalizing ISP and CSP customer care efforts.

HBO Max subscribers are frustrated. To save the day, HBO really should turn to App Intelligence

When an ISPs/CSPs customer care and marketing teams have a good understanding of their customers’ QoE, they can benefit and succeed.

Developing contextual awareness and the ability to adapt to a changing environment are the key to surviving - not only for dinosaurs.

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