You Never Get a Second Chance to Make a First Impression with New Subscribers One could argue that newbies are the most important subscribers for
Data analytics is at the center of Telco transformation, especially in regards to customer experience management.
When an ISPs/CSPs customer care and marketing teams have a good understanding of their customers’ QoE, they can benefit and succeed.
Context is the crucial ingredient for properly understanding Customer Experience and transitioning from Traditional Customer Relations Management to Proactive Customer Engagement. Read on to find out why.
Buying smart devices on Black Friday is fun. But getting them to work by Monday is a bleaker story.