Are you still investing in reactive technical support? If so, you could soon come unstuck, as the number of support calls rises, and the amount
Is the latest cellular phone technology able to make inroads into the connected home? Internet use in the home is going gangbusters. From hosting only
You Never Get a Second Chance to Make a First Impression with New Subscribers One could argue that newbies are the most important subscribers for
This article originally appeared on Telecoms News Since its inception in 2007, Waze has become the world’s largest community-based traffic and navigation app. Acquired by Google
Data analytics is at the center of Telco transformation, especially in regards to customer experience management.
With modern self-care apps, ISP subscribers have the power to optimize their own home internet connection according to their needs.
HBO Max subscribers are frustrated. To save the day, HBO really should turn to App Intelligence
When an ISPs/CSPs customer care and marketing teams have a good understanding of their customers’ QoE, they can benefit and succeed.
Context is the crucial ingredient for properly understanding Customer Experience and transitioning from Traditional Customer Relations Management to Proactive Customer Engagement. Read on to find out why.
Stakeholders in the connected home need insights into how their customers are using their wares and, especially, the experience.
In a world of highly equivalent offerings and pricing, how can an Internet Service Provider know if its subscribers are happy or miserable, loyal or about to churn?
Buying smart devices on Black Friday is fun. But getting them to work by Monday is a bleaker story.
