Data analytics is at the center of Telco transformation, especially in regards to customer experience management.
With modern self-care apps, ISP subscribers have the power to optimize their own home internet connection according to their needs.
When an ISPs/CSPs customer care and marketing teams have a good understanding of their customers’ QoE, they can benefit and succeed.
Introducing Veego’s new Self-Care Mobile App for ISP & CSP subscribers
Context is the crucial ingredient for properly understanding Customer Experience and transitioning from Traditional Customer Relations Management to Proactive Customer Engagement. Read on to find out why.
Buying smart devices on Black Friday is fun. But getting them to work by Monday is a bleaker story.