Remember when speed was the ultimate selling point for Communication Service Providers (CSPs)? The way that CSPs talk about speed is in terms of bandwidth
Looking to learn more about your subscribers? Customer Analytics is one of the most well-worn routes to getting greater insight. By tracking the customer lifecycle
What do you really know about the connected homes of your subscribers? You might be able to view information in a silo, such as what’s
For Internet Service Providers, (ISPs) identifying the homes which are receiving poor internet experience on a regular basis is a real game-changer. These homes are
By the Time You Hear From Your Subscribers, it’s Already Too Late Most people don’t have positive associations around customer support. After all, as an
A customer care center can’t be a black box. Technical support staff and Customer Support Managers (CSMs) are tasked with a critical part of your
Part Two: Efficient Ways to Boost Quality of Experience In part one of our internet problem mitigation series, we discussed how vital it is to
Part One: Adding Context to the Connected Home With today’s increasingly wide variety of subscriber behaviors, boosting Customer Experience (CX) is harder than ever before
This article originally appeared on Telecoms News Since its inception in 2007, Waze has become the world’s largest community-based traffic and navigation app. Acquired by Google
HBO Max subscribers are frustrated. To save the day, HBO really should turn to App Intelligence
Context is the crucial ingredient for properly understanding Customer Experience and transitioning from Traditional Customer Relations Management to Proactive Customer Engagement. Read on to find out why.
Learn how Veego uniquely uses CONTEXT to apply repair for users in the home as well as for CSPs, Device and App Vendors, and Content Providers.
