A customer care center can’t be a black box. Technical support staff and Customer Support Managers (CSMs) are tasked with a critical part of your
Part Two: Efficient Ways to Boost Quality of Experience In part one of our internet problem mitigation series, we discussed how vital it is to
Part One: Adding Context to the Connected Home With today’s increasingly wide variety of subscriber behaviors, boosting Customer Experience (CX) is harder than ever before
This article originally appeared on Telecoms News Since its inception in 2007, Waze has become the world’s largest community-based traffic and navigation app. Acquired by Google
HBO Max subscribers are frustrated. To save the day, HBO really should turn to App Intelligence
Context is the crucial ingredient for properly understanding Customer Experience and transitioning from Traditional Customer Relations Management to Proactive Customer Engagement. Read on to find out why.
Learn how Veego uniquely uses CONTEXT to apply repair for users in the home as well as for CSPs, Device and App Vendors, and Content Providers.
Veego is unique in applying crucial CONTEXT in measuring the Quality of Experience of every internet session. Want to know why and how it works? Read on!
Veego’s new capability that enables ISPs to know ahead of time what their subscribers need for good Quality of Experience.
ISPs finally get the information they have been lacking to know how to optimize each home network.
