Telco customer success and customer service representatives are the forefront of subscriber quality of experience (QoE). If an SCR provides inadequate service, …
Veego Engage is an analytical SaaS based platform that supports ISPs/CSPs customer care and marketing departments to understand better the issues that …
Veego Engage is an one-of-a-kind, disruptive customer experience platform that harnesses the power of data and analytics to provides Telcos a unique and deep understanding of the connected home quality of experience, supporting proactive initiatives that anticipate customer needs.
Veego delivers CSPs and ISPs real-time data and context aware insights about their customers’ connected experience – from apps running in their home to their connected devices to the overall end-to-end quality of experience.
Customer churn continues to concern Telecom C-level executives. Churn not only erodes profits and reputation, it can also put the entire business in precarious danger.
More and more Telcos are understanding the need for data-based decision making, especially in regards to providing positive customer experience to their …
Gamers make up for an extremely demanding audience for providers. Watch the recording of our webinar about the importance of knowing gamers’ …
Watch the recording of our webinar about “The Power of Contextual and Personalized Home Connectivity” and gain valuable insights about today’s importance …
This podcast originally appeared on: TelecomReseller Veego enables the consumer to monitor the quality of service being provided from the service provider and …
Acquiring a customer is a challenging task. Keeping the customer engaged requires even more effort. The Cost of Churn in Telecoms outlines …