How CSPs Can Prepare for Upcoming Events Using Predictive Analytics
September 10, 2023
Q. Who doesn’t look forward to the Super Bowl? A. Your CSP. Before you call them party poopers, think about the facts. 11 out of
Q. Who doesn’t look forward to the Super Bowl? A. Your CSP. Before you call them party poopers, think about the facts. 11 out of
The steps needed to provide great internet experience change all the time. During COVID-19, employees suddenly began working from home en-masse, while for the weekend
August 2nd Had a brutal meeting today. Our churn is up, and the team needs to totally rethink the way we target and retain broadband
Understanding subscriber sentiment towards the monthly broadband payment is more critical than it has ever been. 89% of Americans are worried about the cost of
As the Telco industry has been hit hardest by post-pandemic churn, and customer loyalty is down 22% since 2019, it’s never been more important to
46% of subscribers canceled a contract with their Telco in 2022. If that’s not a wake-up call, what is? Playing your cards right as a
The ability to offer personalized services is critical for CSPs in order to boost subscriber experience and remain competitive in today’s crowded landscape. Some network
Are you still investing in reactive technical support? If so, you could soon come unstuck, as the number of support calls rises, and the
What do you really know about the connected homes of your subscribers? You might be able to view information in a silo, such as what’s
For Internet Service Providers, (ISPs) identifying the homes which are receiving poor internet experience on a regular basis is a real game-changer. These homes are
By the Time You Hear From Your Subscribers, it’s Already Too Late Most people don’t have positive associations around customer support. After all, as an
A customer care center can’t be a black box. Technical support staff and Customer Support Managers (CSMs) are tasked with a critical part of your
