Are you still investing in reactive technical support? If so, you could soon come unstuck, as the number of support calls rises, and the amount
What do you really know about the connected homes of your subscribers? You might be able to view information in a silo, such as what’s
For Internet Service Providers, (ISPs) identifying the homes which are receiving poor internet experience on a regular basis is a real game-changer. These homes are
By the Time You Hear From Your Subscribers, it’s Already Too Late Most people don’t have positive associations around customer support. After all, as an
A customer care center can’t be a black box. Technical support staff and Customer Support Managers (CSMs) are tasked with a critical part of your
When an ISPs/CSPs customer care and marketing teams have a good understanding of their customers’ QoE, they can benefit and succeed.
Understanding Quality of Experience as the new KPI for service quality is the key to reducing churn and building a loyal subscriber base.
A story about how Veego could have resolved Aberhosan’s broadband issues of 18 months within just a few hours.
Veego enables some of the industry’s leading CSPs to understand and quickly fix 90% of their networking and application issues.
Learn how Veego uniquely uses CONTEXT to apply repair for users in the home as well as for CSPs, Device and App Vendors, and Content Providers.
Stakeholders in the connected home need insights into how their customers are using their wares and, especially, the experience.
Connected gadgets are great fun for the family, but maybe less so for Device Vendors, Content Providers, and Communication Service Providers.
