In the fast-paced world of Telco innovation, new developments are around every corner. With the growing impact of an economic downturn breathing down Communication Service Provider (CSP) necks, making smarter investment choices and …
Who’s going to make the first move? That’s the ultimate difference between reactive and proactive care for Internet Service Providers (ISP). With reactive care, you show the customer that you can act quickly …
When it comes to whether product vendors and service providers should continue investing in reactive technical support, some view this as a losing proposition. A big reason is that today’s skills shortage means …
How Can Today’s CSPs Remain Competitive on Existing Infrastructure? As consumer demand for higher bandwidth and more personalized services continues to grow, there’s no doubt that today’s communication service providers are faced with …
Reactive customer care is broken. Despite the variety of engagement channels that can get problems resolved, the result is often the same: wasted time on hold, ineffective customer support reps and problems that …
Veego Software, the world leader in connected-home decision intelligence and analytics, today announced the release of its latest product, Veego Active. The highly intelligent and easy-to-use mobile app gives Communication Service Providers (CSPs) …
This article originally appeared on EINPresswire Company appoints Chief of Operations, VP of Product Development, and VP of Sales to advance connected home insights for CSPs NEW YORK CITY, NEW YORK, UNITED STATES, …
This article originally appeared on TelecomDrive Veego Software, a global enabler in App Traffic Classification, will unveil Engage version 2.0 at CommunicAsia 2022 in Singapore, June 1-3 –Hall 4 – Stand 4D1-01. During …
This article originally appeared on TelecomDrive Veego Software, a global enabler in App Traffic Classification, will unveil Engage version 2.0 at CommunicAsia 2022 in Singapore, June 1-3 –Hall 4 – Stand 4D1-01. During …
This article originally appeared on Forbes As the pandemic proved, reliable broadband is a must-have in the home. Yet ISP service standards are much below consumer expectations. This parity is fueling a global trend …
