For communication service providers (CSPs), Charles Dickens’ famous opening lines from A Tale of Two Cities—“It was the best of times, it was the worst of times”—probably feels accurate right about now. There …
This article originally appeared in Broadband Communities The internet is a powerful tool that has revolutionized communication, work and play. However, as it continues to evolve, so do its associated problems. As subscriber …
This article originally appeared in Telecomlead Who’s going to make the first move? That’s the ultimate difference between reactive and proactive care for Internet Service Providers (ISP). With reactive care, you show the …
This article originally appeared in Broadband Technology Report While traditional metrics have their value, it’s important to supplement them with a layer of contextual intelligence that provides a more complete understanding of the …
This article originally appeared in Total Telecom AT&T recently disclosed its investment of between $10 and $15 billion in fiber cable infrastructure. Nokia and Eurofiber Group signed an agreement at the end of …
As the connected home becomes more complex (the average house now contains 22 connected devices), I believe that context is the next great differentiator. Too many communication service providers (CSPs) are still treating their …
Veego, the world leader in App Identification and connected-home contextual intelligence, has been named the Best Customer Data Platform Solution -Platinum Winner by Juniper Research. Veego, the dynamic contextual intelligence provider renowned for …
In the fast-paced world of Telco innovation, new developments are around every corner. With the growing impact of an economic downturn breathing down Communication Service Provider (CSP) necks, making smarter investment choices and …
Today’s telcos are failing at segmentation. Instead of slicing and dicing their data to form meaningful user segments, they are relying on a one-size-fits-all approach that leaves value on the table. Here’s how …
When it comes to whether product vendors and service providers should continue investing in reactive technical support, some view this as a losing proposition. A big reason is that today’s skills shortage means …
