Veego Blog
Subscribe to our newsletter to stay up-to-date
Blog
Q. Who doesn’t look forward to the Super Bowl? A. Your CSP. Before you call them party poopers, think about the facts. 11 out of the last 12 Super Bowl events have attracted …
The steps needed to provide great internet experience change all the time. During COVID-19, employees suddenly began working from home en-masse, while for the weekend of the Super Bowl, streaming becomes the #1 …
August 2nd Had a brutal meeting today. Our churn is up, and the team needs to totally rethink the way we target and retain broadband customers before they cut the cord altogether. The …
Understanding subscriber sentiment towards the monthly broadband payment is more critical than it has ever been. 89% of Americans are worried about the cost of living, including essentials like food, healthcare and shelter, …
As the Telco industry has been hit hardest by post-pandemic churn, and customer loyalty is down 22% since 2019, it’s never been more important to think about subscriber loyalty. In part one of …
46% of subscribers canceled a contract with their Telco in 2022. If that’s not a wake-up call, what is? Playing your cards right as a Communication Service Provider (CSP) means creating a smart …
Remember when speed was the ultimate selling point for Communication Service Providers (CSPs)? The way that CSPs talk about speed is in terms of bandwidth — describing the theoretical maximum throughput rate that …
Looking to learn more about your subscribers? Customer Analytics is one of the most well-worn routes to getting greater insight. By tracking the customer lifecycle from end-to-end, and gathering information on user behavior, …
The ability to offer personalized services is critical for CSPs in order to boost subscriber experience and remain competitive in today’s crowded landscape. Some network providers turn to internet traffic classification to gain …
Are you still investing in reactive technical support? If so, you could soon come unstuck, as the number of support calls rises, and the amount of technical expertise drops. Today’s skills shortages …
