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Are you still investing in reactive technical support? If so, you could soon come unstuck, as the number of support calls rises, and the amount of technical expertise drops. Today’s skills shortages mean …
What do you really know about the connected homes of your subscribers? You might be able to view information in a silo, such as what’s happening in the last mile, or on the …
For Internet Service Providers, (ISPs) identifying the homes which are receiving poor internet experience on a regular basis is a real game-changer. These homes are in a category that is suffering, and let’s …
By the Time You Hear From Your Subscribers, it’s Already Too Late Most people don’t have positive associations around customer support. After all, as an internet subscriber, if you need to call technical …
A customer care center can’t be a black box. Technical support staff and Customer Support Managers (CSMs) are tasked with a critical part of your business — customer satisfaction. They are firefighters on …
Part Two: Efficient Ways to Boost Quality of Experience In part one of our internet problem mitigation series, we discussed how vital it is to gain a contextual understanding of internet sessions, and …
Part One: Adding Context to the Connected Home With today’s increasingly wide variety of subscriber behaviors, boosting Customer Experience (CX) is harder than ever before for CSPs and ISPs. Solving internet problems for …
Is the latest cellular phone technology able to make inroads into the connected home? Internet use in the home is going gangbusters. From hosting only a few connected devices some short years ago, …
You Never Get a Second Chance to Make a First Impression with New Subscribers One could argue that newbies are the most important subscribers for Communication Service Providers (CSPs). After all, on average, …
This article originally appeared on Telecoms News Since its inception in 2007, Waze has become the world’s largest community-based traffic and navigation app. Acquired by Google in 2013, Waze has more than 50 million …
