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A customer care center can’t be a black box. Technical support staff and Customer Support Managers (CSMs) are tasked with a critical part of your business — customer satisfaction. They are firefighters on …

Part Two: Efficient Ways to Boost Quality of Experience In part one of our internet problem mitigation series, we discussed how vital it is to gain a contextual understanding of internet sessions, and …

Part One: Adding Context to the Connected Home  With today’s increasingly wide variety of subscriber behaviors, boosting Customer Experience (CX) is harder than ever before for CSPs and ISPs. Solving internet problems for …

Is the latest cellular phone technology able to make inroads into the connected home? Internet use in the home is going gangbusters. From hosting only a few connected devices some short years ago, …

You Never Get a Second Chance to Make a First Impression with New Subscribers One could argue that newbies are the most important subscribers for Communication Service Providers (CSPs). After all, on average, …

This article originally appeared on Telecoms News Since its inception in 2007, Waze has become the world’s largest community-based traffic and navigation app.  Acquired by Google in 2013, Waze has more than 50 million …

Data analytics is at the center of Telco transformation, especially in regards to customer experience management.

Veego is proud to announce that Ravit Aharon has joined the company as VP People.

Veego recently announced that it has expanded its leadership team by adding Uri Fleyder-Kotler as Chief Information Security Officer.

AI is the key to personalizing ISP and CSP customer care efforts.