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The tragic massacre that took place in Israel on 7th October 2023 has caused ripples around the world. As the nature and the true horrors of the attack unfolded over the days subsequent …

Telecommunications is going through a critical period of change, and McKinsey Research believes  “the next generation of telcos will be defined by leaders who act now, risking short-term advantages to seize untapped growth …

The steps needed to provide great internet experience are continuously changing.  During COVID-19, employees suddenly began working from home en-masse, while for the weekend of the Super Bowl, streaming becomes the #1 activity. …

  At Veego, our ability to use audience segmentation to open up new revenue streams for CSPs is one of our biggest talking points. If you can understand how your subscribers are using …

Q. Who doesn’t look forward to the Super Bowl? A. Your CSP. Before you call them party poopers, think about the facts. 11 out of the last 12 Super Bowl events have attracted …

The steps needed to provide great internet experience change all the time. During COVID-19, employees suddenly began working from home en-masse, while for the weekend of the Super Bowl, streaming becomes the #1 …

August 2nd Had a brutal meeting today. Our churn is up, and the team needs to totally rethink the way we target and retain broadband customers before they cut the cord altogether. The …

Understanding subscriber sentiment towards the monthly broadband payment is more critical than it has ever been. 89% of Americans are worried about the cost of living, including essentials like food, healthcare and shelter, …

As the Telco industry has been hit hardest by post-pandemic churn, and customer loyalty is down 22% since 2019, it’s never been more important to think about subscriber loyalty.  In part one of …

46% of subscribers canceled a contract with their Telco in 2022. If that’s not a wake-up call, what is?  Playing your cards right as a Communication Service Provider (CSP) means creating a smart …

Remember when speed was the ultimate selling point for Communication Service Providers (CSPs)? The way that CSPs talk about speed is in terms of bandwidth — describing the theoretical maximum throughput rate that …

Looking to learn more about your subscribers? Customer Analytics is one of the most well-worn routes to getting greater insight. By tracking the customer lifecycle from end-to-end, and gathering information on user behavior, …

The ability to offer personalized services is critical for CSPs in order to boost subscriber experience and remain competitive in today’s crowded landscape. Some network providers turn to internet traffic classification to gain …

  Are you still investing in reactive technical support? If so, you could soon come unstuck, as the number of support calls rises, and the amount of technical expertise drops. Today’s skills shortages …

What do you really know about the connected homes of your subscribers?  You might be able to view information in a silo, such as what’s happening in the last mile, or on the …

For Internet Service Providers, (ISPs) identifying the homes which are receiving poor internet experience on a regular basis is a real game-changer. These homes are in a category that is suffering, and let’s …

By the Time You Hear From Your Subscribers, it’s Already Too Late Most people don’t have positive associations around customer support. After all, as an internet subscriber, if you need to call technical …

The 5 Most Commonly Used Customer Care Success Metrics… and Why They Don’t Matter     A customer care center can’t be a black box. Technical support staff and Customer Support Managers (CSMs) …

Part Two: Efficient Ways to Boost Quality of Experience In part one of our internet problem mitigation series, we discussed how vital it is to gain a contextual understanding of internet sessions, and …

Part One: Adding Context to the Connected Home  With today’s increasingly wide variety of subscriber behaviors, boosting Customer Experience (CX) is harder than ever before for CSPs and ISPs. Solving internet problems for …

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