The Veego founders saw a global telco-based internet service provider industry that were suffering from inadequate knowledge about their subscriber base and the delivery of their internet service. While these CSPs are responsible for transmitting data between households and internet-based cloud services and applications, they lacked insight into how home subscribers were integrating smart devices and utilizing apps on these devices.
A whole revolution in connected homes was taking place, but the CSPs were essentially in the dark.
As Technological innovators, Veego’s founders knew that many innovative technologies were available or could be developed that could change this state of affairs. CSPs could not only know about connected devices and apps, but also about how they were being used, how they were performing, and, especially, how home users were regarding their connected-home experience – all of it in real time.
By itself, that kind of data would be extremely valuable to CSPs. But the Veego founders contemplated deeper.
Provide to CSPs visibility across the entire Internet Service Delivery Chain from the connected devices all the way to the cloud services and everything in between (apps, WiFi, CPE, last mile, WAN)
Continuously measure the experience of every user in every home
Autonomously fix many of these problems even without user involvement
Provide millions of new, real-time data points for analytics that would reveal great insights to CSPs about any segment of their subscriber base, about their own equipment, network, and more
Know all about the connected devices and apps that people were using
Detect problems and analyze their location and root cause
Help CSP Customer Care fix problems much faster and more accurately
Make it all easy to use and helpful across many CSP departments like Customer Success, Marketing, Product, and Network Ops
