Veego is the leading provider of dynamic contextual intelligence (DCI), enabling Communication Service Providers (CSPs) worldwide to access actionable insights for holistic customer care, exceptional customer experience, and intelligence-driven network optimization.
Veego combines breakthrough technologies that allow for unprecedented visibility into and beyond the connected home, with deep understanding of devices, applications and networks. This results in a unique ability to accurately measure a subscriber’s internet experience within the context of its environment, taking into account all affecting conditions in the connected home and along the supplying network.
With this level of insight, CSPs receive invaluable insights on how to turn a bad experience into a good one.
Create exceptional customer experiences by leveraging actionable insights about your subscribers to identify and anticipate individual needs and challenges. Reactive troubleshooting, proactive support, and self-care capabilities create a holistic experience that’s second to none.
Consult AI-driven analytics to make smarter decisions about operational costs. Identify households on the verge of churn, reduce unnecessary truck rolls and CPE replacements, and deflect support calls from customer care.
Illuminate your end-to-end network, with AI-enabled visibility. Integrate network intelligence to monitor router firmware upgrades or identify faulty devices, and optimize your network for superior internet experience and upsell opportunities.
Create exceptional customer experiences by leveraging actionable insights about your subscribers to identify and anticipate individual needs and challenges. Reactive troubleshooting, proactive support, and self-care capabilities create a holistic experience that’s second to none.
Consult AI-driven analytics to make smarter decisions about operational costs. Identify households on the verge of churn, reduce unnecessary truck rolls and CPE replacements, and deflect support calls from customer care.
Illuminate your end-to-end network, with AI-enabled visibility. Integrate network intelligence to monitor router firmware upgrades or identify faulty devices, and optimize your network for superior internet experience and upsell opportunities.
Contextual Intelligence proves to be key in making the most out of your internet performance data. Gain invaluable insights into your subscribers’ Quality of Experience as well as network performance.
A data-driven SaaS platform that provides CSPs with a unique understanding of their subscriber base, as well as complete insight into network performance to pinpoint service flaws, support segmentation, and allow for proactive initiatives.
Intuitive dashboards give Technical Support Reps (TSRs) full visibility into subscribers’ connected-home topology while supporting them with real-time detection of issues, alongside recommendations for problem resolution.
Ultra-friendly and intuitive mobile app that enables subscribers to monitor and control their internet service in real time, with real-time alerts and mitigation suggestions for quality issues. Now there’s no need to call Customer Care to ensure good internet service.
Veego organizes its unique capabilities into data packs. Used in our own commercial products, dozens of data packs – organized by Experience, Internet Performance, and Preferences – can be integrated with a wide range of BI systems or exposed via API.
A data-driven SaaS platform that provides CSPs with a unique understanding of their subscriber base, as well as complete insight into network performance to pinpoint service flaws, support segmentation, and allow for proactive initiatives.
Intuitive dashboards give Technical Support Reps (TSRs) full visibility into subscribers’ connected-home topology while supporting them with real-time detection of issues, alongside recommendations for problem resolution.
Ultra-friendly and intuitive mobile app that enables subscribers to monitor and control their internet service in real time, with real-time alerts and mitigation suggestions for quality issues. Now there’s no need to call Customer Care to ensure good internet service.
Veego organizes its unique capabilities into data packs. Used in our own commercial products, dozens of data packs – organized by Experience, Internet Performance, and Preferences – can be integrated with a wide range of BI systems or exposed via API.
Knowing which subscribers are factually unsatisfied with their internet and therefore likely to switch to a competitor is extremely valuable for CSPs. Singling out households with continuously poor Quality of Experience scores and proactively reaching out to them with personalized solutions and recommendations helps to retain subscribers, reduce churn, and build a loyal customer base.
Anything from a faulty device, interference, or a simple lack of coverage can disrupt the performance of the entire home network. CSPs can drill down into a subscriber’s home topology and conduct analysis of various types of service degradation over time. This allows businesses to provide tailored solutions on how to improve Quality of Experience, directing subscribers or network teams to restart a specific device, switch a band or channel, or upgrade infrastructure.
Network visibility is key to targeted problem resolution. While many solutions look solely at the Wi-Fi for the source of a problem, Veego considers the entire service delivery chain, from server to end-device, and lets CSPs understand exactly which component negatively impacts the subscribers’ Quality of Experience and needs replacement, upgrade, or repair.
The silver bullet for personalized customer care and efficient upsell campaigns is audience segmentation. Knowing your subscribers, their internet consumption habits, connectivity needs and real-world experience, is the first step to creating cohorts of subscribers who have similar interests and behaviors. Veego allows CSPs to slice and dice their subscriber base into various segments and identify exactly what these segments need.
Knowing which subscribers are factually unsatisfied with their internet and therefore likely to switch to a competitor is extremely valuable for CSPs. Singling out households with continuously poor Quality of Experience scores and proactively reaching out to them with personalized solutions and recommendations helps to retain subscribers, reduce churn, and build a loyal customer base.
Anything from a faulty device, interference, or a simple lack of coverage can disrupt the performance of the entire home network. CSPs can drill down into a subscriber’s home topology and conduct analysis of various types of service degradation over time. This allows businesses to provide tailored solutions on how to improve Quality of Experience, directing subscribers or network teams to restart a specific device, switch a band or channel, or upgrade infrastructure.
Network visibility is key to targeted problem resolution. While many solutions look solely at the Wi-Fi for the source of a problem, Veego considers the entire service delivery chain, from server to end-device, and lets CSPs understand exactly which component negatively impacts the subscribers’ Quality of Experience and needs replacement, upgrade, or repair.
The silver bullet for personalized customer care and efficient upsell campaigns is audience segmentation. Knowing your subscribers, their internet consumption habits, connectivity needs and real-world experience, is the first step to creating cohorts of subscribers who have similar interests and behaviors. Veego allows CSPs to slice and dice their subscriber base into various segments and identify exactly what these segments need.
