This article originally appeared in Forbes The numbers are in, and customer loyalty to telco providers is down 22% from 2019 numbers. So, let’s ask the
This article originally appeared in Telecom Lead Scan the latest marketing efforts of the top Communication Service Providers, and you’d be forgiven for thinking the
For communication service providers (CSPs), Charles Dickens’ famous opening lines from A Tale of Two Cities—“It was the best of times, it was the worst of
What do you really know about the connected homes of your subscribers? You might be able to view information in a silo, such as what’s
For Internet Service Providers, (ISPs) identifying the homes which are receiving poor internet experience on a regular basis is a real game-changer. These homes are
In the fast-paced world of Telco innovation, new developments are around every corner. With the growing impact of an economic downturn breathing down Communication Service
Today’s telcos are failing at segmentation. Instead of slicing and dicing their data to form meaningful user segments, they are relying on a one-size-fits-all approach
When it comes to whether product vendors and service providers should continue investing in reactive technical support, some view this as a losing proposition. A
Part One: Adding Context to the Connected Home With today’s increasingly wide variety of subscriber behaviors, boosting Customer Experience (CX) is harder than ever before
Is the latest cellular phone technology able to make inroads into the connected home? Internet use in the home is going gangbusters. From hosting only
You Never Get a Second Chance to Make a First Impression with New Subscribers One could argue that newbies are the most important subscribers for
With modern self-care apps, ISP subscribers have the power to optimize their own home internet connection according to their needs.
