This article originally appeared in Broadband Technology Report While traditional metrics have their value, it’s important to supplement them with a layer of contextual intelligence
This article originally appeared in Total Telecom AT&T recently disclosed its investment of between $10 and $15 billion in fiber cable infrastructure. Nokia and Eurofiber
As the connected home becomes more complex (the average house now contains 22 connected devices), I believe that context is the next great differentiator. Too many
Are you still investing in reactive technical support? If so, you could soon come unstuck, as the number of support calls rises, and the
Veego, the world leader in App Identification and connected-home contextual intelligence, has been named the Best Customer Data Platform Solution -Platinum Winner by Juniper Research.
By the Time You Hear From Your Subscribers, it’s Already Too Late Most people don’t have positive associations around customer support. After all, as an
The 5 Most Commonly Used Customer Care Success Metrics… and Why They Don’t Matter A customer care center can’t be a black box.
This article originally appeared in TelecomDrive How Can Today’s CSPs Remain Competitive on Existing Infrastructure? As consumer demand for higher bandwidth and more personalized services
Part Two: Efficient Ways to Boost Quality of Experience In part one of our internet problem mitigation series, we discussed how vital it is to
This article originally appeared on Telecoms News Since its inception in 2007, Waze has become the world’s largest community-based traffic and navigation app. Acquired by Google
Disrupting the current state of internet service delivery requires a wealth of technological innovations and advancements. Veego has developed and harnessed (and patented) elements of
Disrupting the current state of internet service delivery requires a wealth of technological innovations and advancements. Veego has developed and harnessed (and patented) elements of
