Telco customer success and customer service representatives are the forefront of subscriber quality of experience (QoE). If an SCR provides inadequate service, an organization will be negatively impacted, even to the point of churn. Building the bride between subscriber and operator via the customer service teams has never been more important.
The tragic massacre that took place in Israel on 7th October 2023 has caused ripples around the world. As the nature and the true horrors
Telecommunications is going through a critical period of change, and McKinsey Research believes “the next generation of telcos will be defined by leaders who act
The steps needed to provide great internet experience are continuously changing. During COVID-19, employees suddenly began working from home en-masse, while for the weekend of
