Acquiring a customer is a challenging task. Keeping the customer engaged requires even more effort. The Cost of Churn in Telecoms outlines how painful and costly churn can be.
Are you still investing in reactive technical support? If so, you could soon come unstuck, as the number of support calls rises, and the amount
What do you really know about the connected homes of your subscribers? You might be able to view information in a silo, such as what’s
For Internet Service Providers, (ISPs) identifying the homes which are receiving poor internet experience on a regular basis is a real game-changer. These homes are
