Acquiring a customer is a challenging task. Keeping the customer engaged requires even more effort. The Cost of Churn in Telecoms outlines how painful and costly churn can be.
Q. Who doesn’t look forward to the Super Bowl? A. Your CSP. Before you call them party poopers, think about the facts. 11 out of
The steps needed to provide great internet experience change all the time. During COVID-19, employees suddenly began working from home en-masse, while for the weekend
August 2nd Had a brutal meeting today. Our churn is up, and the team needs to totally rethink the way we target and retain broadband
