This article originally appeared in Forbes The numbers are in, and customer loyalty to telco providers is down 22% from 2019 numbers. So, let’s ask the
This article originally appeared in Telecom Lead Scan the latest marketing efforts of the top Communication Service Providers, and you’d be forgiven for thinking the
For communication service providers (CSPs), Charles Dickens’ famous opening lines from A Tale of Two Cities—“It was the best of times, it was the worst of
This article originally appeared in Broadband Communities The internet is a powerful tool that has revolutionized communication, work and play. However, as it continues to
This article originally appeared in Telecomlead Who’s going to make the first move? That’s the ultimate difference between reactive and proactive care for Internet Service
This article originally appeared in Broadband Technology Report While traditional metrics have their value, it’s important to supplement them with a layer of contextual intelligence
This article originally appeared in Total Telecom AT&T recently disclosed its investment of between $10 and $15 billion in fiber cable infrastructure. Nokia and Eurofiber
As the connected home becomes more complex (the average house now contains 22 connected devices), I believe that context is the next great differentiator. Too many
Veego, the world leader in App Identification and connected-home contextual intelligence, has been named the Best Customer Data Platform Solution -Platinum Winner by Juniper Research.
In the fast-paced world of Telco innovation, new developments are around every corner. With the growing impact of an economic downturn breathing down Communication Service
Today’s telcos are failing at segmentation. Instead of slicing and dicing their data to form meaningful user segments, they are relying on a one-size-fits-all approach
When it comes to whether product vendors and service providers should continue investing in reactive technical support, some view this as a losing proposition. A
