By Use Case
Veego provides predictive analytics to help ISPs and CSPs attain valuable insights to make data-driven decisions. Knowledge of their subscribers’ connected home behavior, preferences and needs, gives them a better understanding of the subscriber and their home internet requirements. Veego’s predictive analytics uses historical data to build forecasts, identify trends, create upsell alerts, and more.
Acquiring a customer is a challenging task. Keeping the customer engaged requires even more effort. Accurate diagnosis of the customer’s behavior and alerting of customers at risk of defecting is extremely important for operators. Veego’s smart data platform combines encrypted customer transaction data and data from real-time communication streams to provide insights regarding customer attitudes about the services. This allows operators to immediately address satisfaction-related issues and prevent churn.
With the rapid development of the internet ecosystem and evolving global connectivity, telecommunication companies face the challenge of constantly changing customer requirements. Subscribers are becoming more and more demanding as traffic gets increasingly active every day.
Veego’s real-time analytics provide a tailored solution that continuously ingests, analyzes, and correlates data gained from multiple sources and generates response actions in real-time. Veego’s real-time analytics combines data related to customer profiles, network, location, traffic, and usage to create a 360-degree user-centric view of the subscriber – their needs and malfunctions.
Product Offering Optimization
Contextual WiFi Optimization
With the continuous growth in the number of connected devices in a typical home, WiFi routers in homes must deal with more than traffic. There’s more complexity, not only with more devices, applications, and usage scenarios, but more WiFi standards – all competing for limited WiFi resources to co-exist in the home environment. Subscribers are running multiple applications both in the foreground and background (e.g., cloud backup), with each applications demanding specific, and often different, resources from the router.
Veego turns the home WiFi router into a centralized context-aware monitoring and analysis station in every home. Veego Resolves End-to-End Service Problems with Veego’s Context-Aware Wifi Optimization.
A context-aware WiFi router is one of the keys for Telco success. It’s uniquely placed to monitor and analyze all home network traffic. With Context Awareness, a WiFi router can understand the different operational parameters of each service. It can automatically optimize and dynamically allocate resources for smarter usage of embedded advanced technologies such as MIMO, Beam Forming, or channel size.
With a context-aware WiFi router, ISPs maximize QoE. Telcos get the real-time visibility needed into every home environment, services, applications, and devices to understand what’s happening in the home. Customer service has the tools to differentiate between servicing a video stream, a gaming app, a conferencing session, or a mix.