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The Entire Scope

Traditional Customer Care does not have enough visibility to fully diagnose problems. It misses opportunities to address issues properly. Veego Care observes and detects issues not only across the entire home-network topology (devices, apps, CPE, WiFi), but also beyond the home (last mile, WAN, and cloud service).

Troubleshooting Assistance

Veego Care proactively guides TSRs to proper resolution of problems while they are servicing subscribers. It provides easy-to-understand analysis and recommendation for resolution and provides troubleshooting instructions with easy-to-follow steps, helping TSRs deliver effective solutions faster.

Historical View

At the dashboard, TSRs can easily identify recurring trends and issues that repeatedly affect the home internet service, sharpening their ability to solve problems. As necessary, Veego Care provides the historical view, identifying recurring issues whose resolution will solve the problem once and for all.

Veego Engage Benefits

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