Internet and Communication Service Providers have trouble knowing what’s going on with the internet service in every subscriber home. Are the users having a good experience? Are devices performing properly? Are neighbors interfering with one another? Are routers and extenders installed properly and delivering adequate coverage? Are subscribers happy or frustrated and getting ready to churn? Service Providers simply don’t know.
This lack of visibility and analytics indicates a dire need for Decision Intelligence technology that can watch over customer experience while detecting, analyzing, and solving problems autonomously, as well as providing illuminating insights about each connected home.