The ultra-friendly, mobile-phone app enables subscribers to monitor their own home networks and resolve quality issues themselves via easy-to-understand instructions, offers, and recommendations. Veego Active enhances self-care and reduces the number of calls to CSP Customer Care.
When Customer Care does have to get into the act, Active puts users and CSRs on the same page by providing the latter with the accurate status of conditions along with an accurate analysis of issues during the call, speeding up resolution and pleasing everybody with the efficient service.
CSPs white label the mobile app to make it their own.
Veego Care is an AI-powered, SaaS platform that constantly perfects the internet experience of subscribers and reduces support costs and friction for CSPs who provide internet services.
Continuously monitoring and measuring the Quality of Experience (QoE) of every internet session, Veego Care automatically detects issues that impact performance in the context of the characteristics and requirements of each connected device and the app being consumed. In some cases, Veego Care can remediate issues autonomously, sometimes even before subscribers encounter them. When that isn’t possible, it collects all the relevant data and puts it at the service of Customer Care, boosting the ability of CSRs to understand and fix issues. Veego Care shortens support calls, improves first call resolution, reduces subscriber frustration, and eliminates unnecessary truck rolls and CPE replacements.