Solutions

By Need

Veego Engage

Veego Engage enables CSPs to understand what every internet user is feeling and to know when and how to take action. Veego Engage generates and collects contextual usage and performance data in near real time. It calculates highly accurate Quality of Experience (QoE) measurements that enable CSPs to understand any segment of the subscriber population from any angle and gain crucial insights. Veego Engage offers the ability to monitor connected-home performance and behavior to accelerate event investigations. Network Planning departments can optimize their infrastructure through accurate prioritization based on Engage’s data analyses and insights. Marketing and Data Analytics teams can employ the data to gain real-time and over-time insights to improve customer experience, make the onboarding process more efficient, reduce churn, grow sales with personalized offers, and more. NOC personnel can set alerts to detect unusual events in real-time and then take effective, proactive steps that optimize performance.
Veego Engage Illustration
Veego Active Illustration

Veego Active

The ultra-friendly, mobile-phone app enables subscribers to monitor their own home networks and resolve quality issues themselves via easy-to-understand instructions, offers, and recommendations. Veego Active enhances self-care and reduces the number of calls to CSP Customer Care.

When Customer Care does have to get into the act, Active puts users and CSRs on the same page by providing the latter with the accurate status of conditions along with an accurate analysis of issues during the call, speeding up resolution and pleasing everybody with the efficient service.

CSPs white label the mobile app to make it their own.

Veego Care

Veego Care is an AI-powered, SaaS platform that constantly perfects the internet experience of subscribers and reduces support costs and friction for CSPs who provide internet services.

Continuously monitoring and measuring the Quality of Experience (QoE) of every internet session, Veego Care automatically detects issues that impact performance in the context of the characteristics and requirements of each connected device and the app being consumed. In some cases, Veego Care can remediate issues autonomously, sometimes even before subscribers encounter them. When that isn’t possible, it collects all the relevant data and puts it at the service of Customer Care, boosting the ability of CSRs to understand and fix issues. Veego Care shortens support calls, improves first call resolution, reduces subscriber frustration, and eliminates unnecessary truck rolls and CPE replacements.

Veego Care Illustration