With AI-Based Performance Data For Full Network Transparency
The router is the CSP’s representative in each connected home. With the router, the home network stands or falls – and subscriber satisfaction with the internet service.
Router firmware needs to be updated regularly to fix bugs, improve the technology, and add the latest cybersecurity intelligence to keep the home network safe.
On the downside, upgrading firmware in numerous remote devices can be tricky and might cause a chain reaction of CX-disrupting events like device disconnections and performance drops. For many CSPs, the regular router-firmware upgrade is a nerve-wracking endeavor.
Knowing with precision, every router model and firmware version is not enough. CSPs also have to be able to accurately compare before-and-after performance BEFORE subscribers are negatively affected.
Network usage and performance data are an incredibly valuable resource for CSPs, but, to this day, are mostly underutilized or even untouched. Tapping into this treasure trove of data, CSPs can gain invaluable insights into subscriber experience and satisfaction with the internet service. But how can they access all this value?
Veego gathers valuable performance data from each router and transfers it to the cloud where it can be accessed for a wide variety of purposes. Via easy-to-understand dashboards, Veego delivers unparalleled insights into subscriber experience within the context of each specific internet session (type of device and app) as well as the overall experience of each home – at every moment and over time.
Automatically knowing when and why performance drops below a specific threshold and why empowers CSPs to take quick, proactive action to maintain a very high customer experience at all times.
Our eBook provides a quick and dirty look into the countless benefits of unleashing the power of data for improved customer experience management.