AI-based Customer Care: Measuring App & Device QoE to Reduce Service Calls by 15%

April 19, 2022 | 11:00 am EDT

Despite advances in technology, the telco customer service stats haven’t improved over the last four decades. A recent study from Arizona State University found that, back in 1976, only 44% of respondents were happy with the resolutions after approaching customer service representatives. Fast-forward to 2012, and researchers got the same results.

Join Veego’s CTO Denis Sirov and Esther Orel, Marketing Manager, as they outline how organizations can reduce service calls by 15%.

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