Despite advances in technology, the telco customer service stats haven’t improved over the last four decades. A recent study from Arizona State University found that, back in 1976, only 44% of respondents were happy with the resolutions after approaching customer service representatives. Fast-forward to 2012, and researchers got the same results.
Join Veego’s CTO Denis Sirov and Esther Orel, Marketing Manager, as they outline how organizations can reduce service calls by 15%.
