August 2nd Had a brutal meeting today. Our churn is up, and the team needs to totally rethink the way we target and retain broadband
Understanding subscriber sentiment towards the monthly broadband payment is more critical than it has ever been. 89% of Americans are worried about the cost of
As the Telco industry has been hit hardest by post-pandemic churn, and customer loyalty is down 22% since 2019, it’s never been more important to
46% of subscribers canceled a contract with their Telco in 2022. If that’s not a wake-up call, what is? Playing your cards right as a
Remember when speed was the ultimate selling point for Communication Service Providers (CSPs)? The way that CSPs talk about speed is in terms of bandwidth
Looking to learn more about your subscribers? Customer Analytics is one of the most well-worn routes to getting greater insight. By tracking the customer lifecycle
This article originally appeared in Broadband Communities The internet is a powerful tool that has revolutionized communication, work and play. However, as it continues to
The ability to offer personalized services is critical for CSPs in order to boost subscriber experience and remain competitive in today’s crowded landscape. Some network
This article originally appeared in Telecomlead Who’s going to make the first move? That’s the ultimate difference between reactive and proactive care for Internet Service
This article originally appeared in Broadband Technology Report While traditional metrics have their value, it’s important to supplement them with a layer of contextual intelligence
This article originally appeared in Total Telecom AT&T recently disclosed its investment of between $10 and $15 billion in fiber cable infrastructure. Nokia and Eurofiber
As the connected home becomes more complex (the average house now contains 22 connected devices), I believe that context is the next great differentiator. Too many
