Customer Support Representatives
Veego’s advanced AI technology supports Customer Service professionals in multiple ways. With Veego ISPs and agents can deliver personalized, superior care to each subscriber home.
Customer care, agents need to understand subscriber issues quickly and efficiently. With real-time access, data empowers agents with insights. Veego’s, provides NG Telcos customer care units the flexibility they need to handle incoming service quires. Using Veego’s analytics, customer care agents can leverage data-driven decision-making. They can see what’s going on in customer households in real-time and can review historical data in any resolution. Agents get the right information to make intelligent decisions for the next best action. This data helps them increase the number of quality customer conversations for higher levels of service at a lower cost.
Long-winded technical support session between unhappy subscriber and unfamiliar CSR turns into a positive experience with quick, effective solutions that cures problem and pleases the subscriber.